Support Operations

Cashers Investments provides speed, scale, and flexibility to your support operation. We make your support ops fast, flexible, and ready for anything with experienced 24/7 support teams working monthly.

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Technical Support

Since hiring in-house tech support can be expensive, especially in the wake of new technologies, most companies prefer to hire a Business Process Outsourcing (BPO) provider to handle their tech support services.

By outsourcing your tech support to Cashers Investments, you can gain access to the following services without the hassle of building an in-house team from scratch.

Remote customer and tech support
Hardware and software installation guide
Networking and configuration of devices
Systems monitoring for security, performance, and compliance
Reps that can troubleshoot various issues

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Customer Service Support

We specialize in handling customer queries that come in via email, chat, phone, social media, and other channels.

Studies show that customers whose problems are solved quickly and easily tend to be faithful to the company. We can help your company gain such allegiance, often saving you money at the same time.

Most importantly, working with us will take the stress of customer support off your plate, so you and your staff are free to focus on important strategic concerns — your product or service, your vision.

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Help Desk Integration

A help desk is the first point of contact for customers and employees alike. Customers need answers and the help desk is where they turn.

When employees need someone to troubleshoot a printer, upgrade the security on a laptop, or give them access to a new system, it’s the help desk to the rescue. When customers can’t get into their systems, need help with setup, or encounter a bug, it’s the help desk that typically gets a call.

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Building Support Teams

While outsourcing can be an effective business strategy in numerous industries, finding the right approach to your outsourcing team and managing it the right way is important to ensure success.

Working with a remote team does not need to be difficult, stressful, or complicated. All it requires is good business planning and the right approach to managing your people. We assist companies in building effective support teams, either in-house or by outsourcing to our agents.

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